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Returns & Exchanges

What is your Return Policy?

We will accept your return of unworn, unwashed, and defective merchandise within 14 days of receiving the order (some exclusions apply, see below).

We take great pride in the quality of our products, which is why we offer a 14 day satisfaction guarantee. If you are not satisfied with your hankypanky.ca purchase, you may return or exchange full-priced unworn, unwashed or defective merchandise with all original tags attached within 14 days of receiving your package. Refunds will be credited back to the original purchasing card. Hanky Panky Canada does not cover the cost of shipping on returns. You MUST contact hankypankycan@gmail.com for a return authorization number.

Please note: items purchased at any retailer other than hankypanky.ca must be returned to the retailer, not hankypanky.ca. We reserve the right to refuse returns on items that do not meet acceptable hygiene and health standards. See below for further information.

If you received free shipping on your initial purchase, and return the ordered items, you will be responsible for the cost of original shipping plus the cost of return shipping.

Swimsuits: 7 DAY RETURN, all tags/original packaging/sanitary insert must be insitu for return

Sale Merchandise: All Sale Merchandise is Final Sale.

What items are not eligible for Returns?

• Rolled Items that have been unrolled
• Multi-packs that have been opened
• Face masks
• Sale items (all sale items are final sale)
• Lingerie Wash
• E-Gift Cards
• Worn or laundered items
• Items with hang tags removed

Tip: to ensure proper hygiene, please wear your own underwear beneath an item to try in on. Also, please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.

How do I return an item?

You MUST contact hankypankycan@gmail.com for a return authorization number.

Please return the item (mail / courier)

Hanky Panky Canada

85 Colville Rd,

Unit 2

Toronto, Ontario

M6M2Y6

Is there a cost to return an item?

Hanky Panky Canada does not cover the cost of shipping on returned items. You may use the carrier of your choice. Once received, we will credit your original purchase credit card.

The credit will be applied within 30 days once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.

Why can't I return a rolled thong?

Rolled thongs cannot be returned because – for hygienic reasons – we must guarantee that they have not been worn. We are unable to do so with rolled thongs because they do not have hang tags to safeguard against wear. In order to insure your complete satisfaction with every purchase, we ask that if you are at all unsure about the size, style, cut, or color that you are purchasing, please choose from our selection of flat, non-rolled thongs that may be returned if they were not what you were expecting.

*Please note that it can take up to 3 - 5 business days for us to process a return or exchange upon receipt at the warehouse. Any merchandise returned to us that does not match what was shipped to you will not be returned to you, but rather donated or discarded.

You will not be charged for return shipping if you've received a damaged item.

Can I keep my gift with purchase?

When returning an order that included a gift with purchase, the gift with purchase MUST be returned to receive a full refund.

What is your Return Policy?

We will accept your return of unworn, unwashed, and defective merchandise within 30 days of receiving the order (some exclusions apply, see below).

We take great pride in the quality of our products, which is why we offer a 30 day satisfaction guarantee. If you are not satisfied with your hankypanky.com purchase, you may return or exchange full-priced unworn, unwashed or defective merchandise with all original tags attached within 30 days of receiving your package. Refunds will be credited back to the original purchasing card.

A $7.99 shipping charge will be deducted from your refund or credit if you choose to use the shipping label provided by Hanky Panky for your return ($14.00 if returning from Alaska, Hawaii or Puerto Rico).

Please note: items purchased at any retailer other than hankypanky.com must be returned to the retailer, not hankypanky.com. We reserve the right to refuse returns on items that do not meet acceptable hygiene and health standards. See below for further information.

What items are not eligible for Returns?

How do I return an item?

Please go to Hanky Panky's Return Center to initiate and process your return.

Is there a cost to return an item?

A $8 shipping charge will be deducted from your refund or credit if you choose to use the shipping label provided by Hanky Panky for your return ($14.00 if returning from Alaska, Hawaii or Puerto Rico).

The credit will be applied within 30 days once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.

Initial shipping charge and return shipping fees are non-refundable. If the item(s) is returned 30+ days of receipt, your refund will be in the form of a hankypanky.com merchandise credit. Items returned more than 60 days after delivery are non-refundable.

Why can't I return a rolled thong?

What is your exchange policy?

Exchanges are free! Please initiate your Exchange at Hanky Panky's Return Center

Can I return using my own shipping label?

If you wish to ship using your own preferred shipping method at your own cost, you can ensure proper delivery by sending your package to the below address using a traceable method:

Barrett Distribution
ATT: HANKY PANKY, LTD
301 Cottontail Ln
Somerset, NJ 08873

How will my items be packaged?

In our continued efforts to be a sustainable company, we are working to completely eliminate single use plastics. Your items will ship wrapped in tissue paper inside of a weather-resistant envelope.

What if my item was damaged in shipping?

Please initiate a return here at Hanky Panky's Return Center and select “damaged” as the reason for your return.

You will not be charged for return shipping if you've received a damaged item.

As always, please contact us if you have any questions at contact-us@hankypanky.com.

Can I keep my gift with purchase?

When returning an order that included a gift with purchase, the gift with purchase MUST be returned to receive a full refund. When exchanging an item from an order that included a gift with purchase for another item of equal or greater value, the gift with purchase may be kept.

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