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Privacy Policy

 

Hanky Panky Canada understands that our users of www.hankypanky.ca are concerned about how personal information is collected and used. Please be assured that we take privacy very seriously.  This notice describes our Privacy Policy, which covers the personal information that we collect on our website. By accessing and using our website, you are agreeing to be legally bound by this Privacy Policy. The Privacy Policy may be updated from time to time. You should check the date of the policy and review any changes since the last version.

 Information Collected & Sources

We may collect your:

-        personal information (including your name, email address, postal address, phone number, payment card information, and birthday)

-        commercial information (such your personal preferences about our products, your purchase history online or by phone, and a record of your product interests),

-        payment information when you buy our products (such as the credit or debit card numbers and expiration dates),

-        internet activity (including technical data received from your device, such as IP address of individuals that visit our site, browsing activity, areas of greatest site interaction, and other basic information).  

We receive the above information from you when you provide it to us directly, such as when you visit our website and/or place an order online or by phone, save your information with us online, register with us, contact us with a question or concern, opt-in to our joint- and cross-marketing efforts, or participate in a contest, promotion, or survey.  
We may also receive your name and email from your friends who type them into our site’s “Email this style to a friend” feature, but we use this just to send the forwarding email without keeping your information. 


Use of Information

Hanky Panky Canada collects information in an effort to improve your shopping experience and that allows us to communicate with you about our products, services, contests and promotions.  In the case of placing orders, we require your personal information because without it, we cannot process your order.  Providing us other information may be voluntary, and you can instruct us not to use your information for marketing purposes by following instructions in this Privacy Policy.  Note: We do not sell your personal information.

We may use your personal information in the following ways: 

- To process, confirm, fulfill, ship, track and secure payment for your order.  We may contact you via email, mail or phone if case of questions about your order or payment.

- To provide you a history of your purchases on our website through your online account.

- If you joined our email marketing list, to communicate with you by email about our products, services, contests, and promotions.

- To administer and fulfill our contests and other promotions.

- To help us learn more about your general shopping preferences 
- To help us improve and address problems with our site design, products and services 
- To enhance your shopping experience 
- To analyze trends and statistics 
- To protect the security or integrity of our websites and our business 

- For system administration
- To contact you for reasonable business purposes, including for material changes to our privacy policy

Third Party Service Providers

 

 We share specific information with our third party service providers that provide services to us directly or on our behalf.  For example, we provide your name and shipping information to UPS, CanPar or Canada Post, our shipping partners, so that they may deliver your order.  We use a third party payment provider to process your cardholder data when you make purchases online or over the phone.  We also use an e-mail list to conduct marketing for Hanky Panky® products, which may be shared with third party service providers that provide us email distribution, digital marketing, and other services.  (For more information on marketing, see the section below titled “Marketing email communications”.)  We also use a third party service provider that uses cookies and pixels (see technical explanation below) to make intelligent product recommendations for you while you use our site based on the pages and products you view. 

Children’s Privacy


Hanky Panky is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children and any children's products we sell are for purchase by adults only. Our website is not directed at children under 13 and does not knowingly collect any personal information from children under 13.  We reserve the right to delete without liability or obligation all information of children that may be provided on our website.


Marketing email communications


Our website provides you the option to join our email list and receive information about our products, services and offers.  If you do not wish to receive Hanky Panky marketing emails, you may unsubscribe: click the “Unsubscribe” link in our marketing emails.
• The phrase "Unsubscribe" in the subject line 
• Your name and email address

 Please be aware that it can take several business days to remove you from our email marketing list. NOTE:  You will continue to receive order confirmation, shipping status or other transactional emails.

 Web Analytics

 We use a service called “Google Analytics” to improve our understanding of how visitors interact with us online.  This service is provided by Google, Inc. and collects information and reports website trends without directly identifying individual visitors.  It uses cookies to help track how you use our website.  We can view a variety of reports about how visitors interact with our website so we can improve our website and how people find it.  Please click on the link to learn more about this service: http://www.google.com/analytics.  From time to time, we may use other service providers to help us with tracking cookies.

 


Links to Other Sites


Our website may contain links to sites other than our own. Those sites may have their own privacy policies. Neither we nor any of our service providers shall have any responsibility for those sites and we provide these links solely for the convenience of our visitors. We encourage you to review the privacy policies and terms of use of any third-party sites or services before providing any of them with any of your personal information.

If you are visiting hankypanky.ca from a location outside of Canada, you will be connected through and to servers located within Canada. We currently accept online orders only from customers in Canada only. By providing your information to us, you agree that all personal information will be used in accordance with this privacy policy and pursuant to Canadian law.


Privacy Policy Updates


We may update our privacy policy from time to time. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. Sometimes we may use an overlay or slash screen if we change our privacy policy.  If we make a material change to our privacy policy, we will at our option either honor our prior policy for information already collected, or we will ask for your consent to the change. If you have any questions or concerns regarding our privacy policy, please contact us:


• By email:info@hankypankycanada.ca
•• By mail: Hanky Panky Canada 85 Colville Rd, unit 2 Toronto M6M2Y6


Limitation on Liability


In no event shall Hanky Panky Canada or any of their affiliated entities or suppliers be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages even if these entities have been previously advised of the possibility of such damages, whether in an action, under contract, negligence or any other theory, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from the site. These limitations shall apply not withstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Contacting Us

Please address any questions regarding our Privacy Policy or our practices concerning Personal Information by writing to: 

Hanky Panky Canada

85 Colville Rd, unit 2

Toronto M6M2Y6

Please include information in your communication to us that will help us identify your account so we can assist you with your inquiry or request.


 

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