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Refund Policy

*We reserve the right to refuse returns on items that do not meet acceptable hygiene and health standards. See below for further information.
Returns & Exchanges


Please contact Hanky Panky Canada for an RA# prior to return

Initial shipping charge and return shipping fees are non-refundable.

Items returned more than 14 days after delivery are non-refundable.

To ensure proper delivery please send your package to the below address using a traceable method:

Hanky Panky Canada

85 Colville Rd, unit 2

Toronto, Ontario M6M2Y6


*Please note that it takes 3 to 5 days for us to process a return or exchange upon receipt at the warehouse. Any merchandise returned to us that does not match what was shipped to you will not be returned to you, but rather donated or discarded.  You will need an RA# to receive a credit on your return.

Warehouse closed to the public. No in-person returns.

Non-refundable, Non-exchangeable Items:

  • Personalized items
  • Rolled Items that have been unrolled
  • Multi-packs that have been opened
  • Lingerie Wash
  • Sale items
  • Worn or laundered garments/garments with hangtags removed or marred. (Tip: to ensure proper hygiene, please wear your own underwear beneath the try-on item. Also, please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.)

Gifts with Purchase
When returning an order that included a gift with purchase, the gift with purchase MUST be returned to receive a full refund. When exchanging an item from an order that included a gift with purchase for another item of equal or greater value, the gift with purchase may be kept.

Promotional Coupons
When returning an order in connection with which you received a promotional coupon applicable to future purchases, if the promotional coupon has been redeemed at the time your return is processed, the face amount of the promotional coupon will be deducted from the amount of your refund. If the promotional coupon has not been redeemed at the time your return is processed, the promotional coupon will be invalidated unless your order (excluding the returned items) would otherwise have qualified for such coupon in accordance with the offer terms.