Customer Service
FAQs
Returns & Exchanges
What is your Return Policy?
What items are not eligible for Returns?
How do I return an item?
Is there a cost to return an item?
Why can't I return a rolled thong?
What is your exchange policy?
Can I return using my own shipping label?
How will my items be packaged?
What if my item was damaged in shipping?
Can I keep my gift with purchase?
Ordering Online
Can I order by mail, phone, or fax?
Do I need to set up an account to place an order?
Is it safe to use my credit card?
What forms of payment can I use on hankypanky.ca?
Do you charge sales tax?
May I add to my order or change an order that was already placed?
Do you offer a printed catalog?
Is there a Hanky Panky retail store?
Why don't I see an item here that I saw at a retail store?
Promotions
What are your promo code exclusions?
When is your sample sale in New York?
Do you have seasonal sales?
Loyalty Program
Do you have a loyalty program?
Product & Sizing
Can you help me with sizing?
What if an item is out of stock?
How will my items be packaged?
Why don't I see an item here that I saw at a retail store?
What is a "rolled thong"?
What is the difference between an Original Rise and a Low Rise thong?
Are the Signature Lace thongs really One Size Fits All?
Daily Lace
Daily Lace
Product Care
How do I care for my Hanky Panky products?
Can Hanky Panky Fabric Wash Powder be used in the washer?
Gifts
Is gift wrapping available?
Can I send my purchase as a gift?
Can I buy a gift card?
Do you have a bridal or gift registry?
Account Questions
What should I do if I forget my password?
How do I update my email address or other personal information in my HankyPanky.com account?
How do I subscribe to the Hanky Panky mailing list?
Corporate Inquiries
Are you hiring?
How do I become a wholesaler?